Undercover Confidante™

Discovery & Solutions for Employee Issues

PDF Info Sheet

Would you like to (ethically and professionally):

• Have a fly on the wall during employees’ daily interactions and discussions?
• Learn from the horse’s mouth how to increase employees’ intent to stay and discretionary effort?
• Get ideas to improve operations that employees hesitate to give to management?
• Identify and reward unsung heroes?
• Discover why some employees don’t trust management and what to do about it?

Find out how to make your Employee Value Proposition more compelling & effective?

Jane discovers what’s truly on employees’ minds. Internally-conducted surveys or focus groups rarely get complete and candid input. Jane’s experience and ability to blend in and build rapport quickly yields unparalleled and priceless feedback. Her mission is not to ‘tattle’, but to root out the true scoop and offer actionable ‘intelligence.’

This is not unethical or underhanded! There are no hidden cameras or microphones. Any changes are announced as coming from anonymous feedback, observation, or ‘homework,’ and positioned as positive. Employees need never know a consultant was in their midst. Clients can also choose the external consultant approach.

Retail companies use Mystery Shoppers...TV’s Undercover Boss is a big hit...
Both methods get results and generate positive change that can improve your company’s culture and increase morale, engagement, and productivity.

Jane’s under-the-radar Reality Rooter™ Process:

• Develops project methodology for each situation, department, or facility per specific client culture and objectives such as improved employee engagement, retention, recruiting, trust, productivity, operations, customer service, etc.
• Gathers employees’ thoughts, attitudes, ideas, performance, and feedback via observation, casual discussions, etc.
• Is performed as a temporary employee or an external consultant*
• Provides a comprehensive report which includes:
  • detailed findings, feedback, and subsequent conclusions
  • specific recommendations to help achieve identified objectives
  • how to present findings and changes to employees
• Has provided very satisfied clients with 70-100 recommendations (external consultant approach)

*For clients preferring a transparent partner approach, Jane will interview selected employees as an external consultant. With guaranteed anonymity, most people open up to Jane’s experienced and congenial style. The Reality Rooter™ process still applies.